The Challenge
Marshall Excelsior Company (MEC) is a high-quality, low-emission LPG & NH3 equipment manufacturer headquartered in Marshall, MI.
One of MEC’s largest suppliers—a well-known global wholesaler—had recently been acquired, and service, product quality, and part availability suffered.
With the change in ownership during a period of supply chain volatility and container shortages, it could take up to 12 weeks to get parts. Customer service reps were often unresponsive, and MEC was paying a premium to get parts delivered on time.
MEC’s buyers were spending too much time quote-shopping and asking for status updates, and their customer relationships were in jeopardy. They needed a partner that could source parts quickly and keep customer production lines running.
The Solution
MEC decided to shift business from the global wholesaler to Blue Ribbon Fastener (BRF). Having worked with BRF before, they knew their experience would be night and day.
BRF outperformed the larger distributor in several areas:
Product availability
Lead time
Supply chain agility
Fast, proactive communication
Better prices
The Results
LEAD TIMES SHORTENED BY 300-500% |
MEASURABLE COST SAVINGS |
RESPONSE TIMES WITHIN MINUTES, NOT DAYS |
NO MORE LAST-MINUTE SCRAMBLING |
To request a quote or connect with a BRF team member, click here.