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Marshall Excelsior Company Chooses Blue Ribbon Fastener Over Global Wholesaler

The Challenge


Marshall Excelsior Company (MEC) is a high-quality, low-emission LPG & NH3 equipment manufacturer headquartered in Marshall, MI.


One of MEC’s largest suppliers—a well-known global wholesaler—had recently been acquired, and service, product quality, and part availability suffered.


With the change in ownership during a period of supply chain volatility and container shortages, it could take up to 12 weeks to get parts. Customer service reps were often unresponsive, and MEC was paying a premium to get parts delivered on time.


MEC’s buyers were spending too much time quote-shopping and asking for status updates, and their customer relationships were in jeopardy. They needed a partner that could source parts quickly and keep customer production lines running.


The Solution


MEC decided to shift business from the global wholesaler to Blue Ribbon Fastener (BRF). Having worked with BRF before, they knew their experience would be night and day.

BRF outperformed the larger distributor in several areas:

  • Product availability

  • Lead time

  • Supply chain agility

  • Fast, proactive communication

  • Better prices

The Results

LEAD TIMES SHORTENED BY 300-500%

MEASURABLE COST SAVINGS

RESPONSE TIMES WITHIN MINUTES, NOT DAYS

NO MORE LAST-MINUTE SCRAMBLING

To request a quote or connect with a BRF team member, click here.