The Challenge
Keytronic is a large contract manufacturer that provides electronic services and products ranging from simple consumer devices to complex, high-end commercial and industrial electromechanical products.
One of Keytronic’s suppliers—a large industrial hardware distributor — was not meeting their needs for the following reasons:
Long lead times
High prices
Product quantity restrictions on orders
Difficulty sourcing custom products
Customer service was also lacking. When Keytronic would call the distributor, they would have to sit through automated phone prompts before reaching a real person. They would never get the same person on the phone and would have to re-explain requirements each time they called. They needed a service-oriented partner they could trust.
The Solution
Keytronic decided to shift business from the large industrial distributor to Blue Ribbon Fastener (BRF) for the following reasons:
Significantly better prices
Faster response times
Strong ability to source custom products
Transparency when issues arise
Single point of contact
Extensive product expertise and ability to meet unique requirements from their clients (for example, products with special coatings)
The Results
50% LOWER PRICES |
LEAD TIMES SHORTENED BY MORE THAN 200% |
ZERO ISSUES FINDING CORRECT PARTS |
To request a quote or connect with a BRF team member, click here.