UA-64610261-68
 
  • BRF

Blue Ribbon Fastener Becomes “Go-To” Fastener Supplier for Keytronic

The Challenge


Keytronic is a large contract manufacturer that provides electronic services and products ranging from simple consumer devices to complex, high-end commercial and industrial electromechanical products.


One of Keytronic’s suppliers—a large industrial hardware distributor — was not meeting their needs for the following reasons:

  • Long lead times

  • High prices

  • Product quantity restrictions on orders

  • Difficulty sourcing custom produc

Customer service was also lacking. When Keytronic would call the distributor, they would have to sit through automated phone prompts before reaching a real person. They would never get the same person on the phone and would have to re-explain requirements each time they called. They needed a service-oriented partner they could trust.


The Solution

Keytronic decided to shift business from the large industrial distributor to Blue Ribbon Fastener (BRF) for the following reasons:

  • Significantly better prices

  • Faster response times

  • Strong ability to source custom products

  • Transparency when issues arise

  • Single point of contact

  • Extensive product expertise and ability to meet unique requirements from their clients (for example, products with special coatings)

The Results

50% LOWER PRICES

LEAD TIMES SHORTENED BY MORE THAN 200%

ZERO ISSUES FINDING CORRECT PARTS

To request a quote or connect with a BRF team member, click here.